These Terms govern every purchase from meandmaty.com — what happens when you order, how prices and delivery work, and the rights you have under EU consumer law. Plain language, no surprises.
Last updated: May 16, 2026
By placing an order on meandmaty.com you agree to these Terms & Conditions, which together with our Privacy Policy, Refund Policy and Shipping Policy form the contract between you and Me & Maty. These terms are governed by Czech law and the EU Consumer Rights Directive (2011/83/EU).
The seller and operator of meandmaty.com is:
Me & Maty
Prašný Újezd 1
Mlečice, 338 08
Czech Republic
Email: sa@meandmaty.com
Czech business ID (IČO) and VAT ID (DIČ) will be displayed here once registered. Contact us for any verification needed.
We do our best to display accurate product photos, descriptions, ingredient lists, and prices. Minor variations in colour or packaging may occur — these are not grounds for return unless materially different.
VAT is calculated based on your delivery country at the rate applicable in that EU member state (e.g., CZ 21%, SK 23%, DE 19%, FR 20%, etc.).
A binding purchase contract between you and Me & Maty is formed when we send you the order confirmation email. From this moment, we commit to deliver the products and you commit to receive and pay for them.
We reserve the right to refuse or cancel any order in case of: stock issues, suspected fraud, pricing errors, or inability to deliver to your address. In such cases, you receive a full refund.
All payments are processed by Stripe Payments Europe Ltd., a PCI DSS Level 1 certified payment processor. Me & Maty never sees or stores your card details.
Your card is charged immediately upon successful order placement. If you cancel your order before shipment, you receive a full refund to your original payment method.
An invoice is automatically issued and sent to your email after order completion. You can request a corrected invoice (e.g., adding your company name/VAT number) within 14 days.
We deliver to all 27 EU member states. We do not currently ship outside the EU.
Calculated at checkout based on destination. Free shipping for orders over 1,000 EUR within Czech Republic. For complete shipping information see our Shipping Policy.
Risk of damage or loss passes to you when you (or someone you nominate) receive the goods. Always inspect your package upon delivery and report visible damage immediately to the courier.
As an EU consumer, you have the right to withdraw from your purchase within 14 calendar days from receipt — without giving any reason.
Send a clear statement to sa@meandmaty.com stating your wish to withdraw. Include your order number and we’ll guide you through the return process.
We refund all payments received, including standard delivery costs (excluding any extra costs from your choice of more expensive delivery), within 14 days of receiving the goods back.
The right of withdrawal does not apply to cosmetic products which have been unsealed after delivery (Art. 16 of Directive 2011/83/EU) for hygiene reasons.
For complete return process see our Refund & Returns Policy.
All Me & Maty products are covered by the EU legal warranty of 2 years from delivery (or until the product’s expiration date if shorter for cosmetic products).
Contact us at sa@meandmaty.com within 14 days of discovering the defect. Include photos and your order number. We’ll arrange one of the following:
Each product has a printed expiration date (PAO — Period After Opening) on the packaging. Use within this period for guaranteed efficacy.
For any complaints, contact us first at sa@meandmaty.com. We commit to respond within 14 days and resolve within 30 days of receiving your complaint.
If we can’t resolve your complaint, you can use:
If all else fails, the courts of the Czech Republic have jurisdiction over disputes arising from these Terms. As an EU consumer, you also retain the right to bring proceedings in your country of residence.
We are not liable for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to:
In such cases, we’ll communicate with you promptly and find a fair solution.
These Terms are governed by Czech law and the EU Consumer Rights Directive (2011/83/EU). Where Czech law contradicts EU consumer protection, EU law prevails.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
We may update these Terms occasionally. Changes don’t apply retroactively — orders placed under previous Terms remain governed by those Terms. We’ll always show the “Last updated” date at the top.
These Terms are written in English. In case of translation conflicts, the English version prevails.
Questions About These Terms?
Email us at sa@meandmaty.com with any question about these Terms or your purchase. We aim to respond within 24 hours on business days.
For general inquiries, visit our contact page.